Who's responsible for package? (part 2)

[Fshaw]

When i'm selling something, I generally assume it is my responsibility until the buyer tells me it is received in good order.

Now, if there was a situation where the post office shows a package as delivered and the buyer is claiming that they did not receive it, how I handle that would be down to who the buyer was. If it's someone I know or who is well known, then I am going to take them at their word. If it is someone who is new and signed up a few weeks ago with no real feedback, I'm not really sure how I would handle that. I guess this all comes down to the facts and circumstances of each transaction...

[aes8]

[quote author=Fshaw link=topic=30957.msg131347#msg131347 date=1417712829]
When i'm selling something, I generally assume it is my responsibility until the buyer tells me it is received in good order.

Now, if there was a situation where the post office shows a package as delivered and the buyer is claiming that they did not receive it, how I handle that would be down to who the buyer was. If it's someone I know or who is well known, then I am going to take them at their word. If it is someone who is new and signed up a few weeks ago with no real feedback, I'm not really sure how I would handle that. I guess this all comes down to the facts and circumstances of each transaction...
[/quote]

This

[AndyJCL]

The timing of this thread is rather interesting. I've purchased a box from a reputable member whom I've dealt with before last week and the USPS tracking shows that it was delivered last Friday but I still haven't received the package. Hopefully it's just another sorting fuck up by the post office.

I don't think there's a certain rule or guideline for P2P transactions. As others have suggested, it depends on who you're dealing with. I own an online retail business and we process over 1,500 packages a month and at least once a month, one of my packages gets lost somehow after it's been post marked as delivered. It's usually a case of the mailman or building/apt staff placing the package at the wrong unit # but for the most case, it's usually sorted out or the package turns up a couple of days later. In the few occasions where it doesn't turn up. We offer to re-ship or issue a full refund.

Unless if the recipient is lying about not receiving the package (this is where reputation comes in play), there's really no one to blame but the carrier. So it's hard to hold either the shipper or receiver responsible imo.

[TheGipper]

Hey Armen, just curious - was it a USPS mistake on that delivery?  Or did the store misplace it?  Just kind of curious, since I've never used one of those stores and not sure how those stores prevent problems.

[AlohaStyle]

[quote author=AndyJCL link=topic=30957.msg131366#msg131366 date=1417732725]
[b]The timing of this thread is rather interesting.[/b] I've purchased a box from a reputable member whom I've dealt with before last week and the USPS tracking shows that it was delivered last Friday but I still haven't received the package.
[/quote]

Just to be clear, the seller in this case is not me... I was just thinking about the subject and happened to see someone else mention it in another thread.

I hope you get your cigars and that your neighbor isn't smoking them right about now!?!

[armmmmm]

[quote author=TheGipper link=topic=30957.msg131367#msg131367 date=1417733238]
Hey Armen, just curious - was it a USPS mistake on that delivery?  Or did the store misplace it?  Just kind of curious, since I've never used one of those stores and not sure how those stores prevent problems.
[/quote]

It was a USPS mistake.

I have a box at "The UPS Store" similar to a PO Box one can get from post office except I get a physical address at the UPS store. One of the main reasons I like sending packages there is that there is always someone there to sign for my packages. (the other reason is the wife never sees how many cigar boxes are incoming  :bigup: ) Even USPS packages that do not require signature, they sign. It is the only way they accept packages so there is always proof of receipt. In this particular case the delivery confirmation said "delivered to Front Desk/Reception area" which is never the case because packages accepted by them has the signer's name. I don't know if the mailman scanned the package and never delivered, delivered to the wrong place, never left facility... but I opened a case immediately and it showed up two days later.

[massphatness]

[quote author=KPP link=topic=30957.msg131346#msg131346 date=1417711701]
There's no black and white answer to this question. Each transaction  is different. In most cases however, my opinion is its a mutually  shared loss - assuming an accurate address  can be corroborated somehow. [/quote]

Tend to agree.  The buyer has to assume some risk in a pvt transaction like the ones on this board.  Vendors build in loss to their pricing.  Someone selling here isn't in the position to do so.  No way should the seller be wholly responsible [u]IF[/u] he's sent via some sort of trackable method and can prove the package was addressed correctly.  (It's why I always print my shipping labels through my USPS account -- it provides me with a record of the address.)  Different story if he can't prove to what address he sent - even if he has a DC# from the PO.

[JohnE1000]

[quote author=massphatness link=topic=30957.msg131409#msg131409 date=1417788176]
Tend to agree.  The buyer has to assume some risk in a pvt transaction like the ones on this board.  Vendors build in loss to their pricing.  Someone selling here isn't in the position to do so.  No way should the seller be wholly responsible [u]IF[/u] he's sent via some sort of trackable method and can prove the package was addressed correctly.  (It's why I always print my shipping labels through my USPS account -- it provides me with a record of the address.)  Different story if he can't prove to what address he sent - even if he has a DC# from the PO.
[/quote]

^^^^ this

[knickerbocker]

[quote author=AlohaStyle link=topic=30957.msg131295#msg131295 date=1417647155]
USPS insurance is not possible when dealing with cuban cigars. 
[/quote]

You say this on every forum, but you are wrong.

[themoneycollector]

[quote author=knickerbocker link=topic=30957.msg131446#msg131446 date=1417815600]
You say this on every forum, but you are wrong.
[/quote]

How is it wrong?  From my experience, all shipping insurance will be denied regardless of CC or NC.  You file a claim, they will ask for detailed contents and your proof of purchase.  Putting down cigars will get the claim denied since you are not supposed to be shipping them without some form of tobacco license.

I had to eat the costs of an expensive bottle that was broken by UPS.  I was responsible as the seller and refunded the buyer, the only thing I asked was a little patience while I tried to see if I could recover the package with the shipper.  I ultimately lost out really big as I fully refunded the buyer, lost my bottle, and still paid the shipping costs on top of that.  It was insured at full cost, but the insurance claim was denied since it was a bottle.