Onlinehumidor.com

Normally I don't mind a couple of cracked feet in a box of sticks, but there is only stick in the entire box without damage. Should I bother reaching out for a replacement box or am I making too big of a deal out it?

https://ibb.co/gD45zvw
https://ibb.co/p1jC2Jg
https://ibb.co/k93JK7D
https://ibb.co/zQXrfvq
https://ibb.co/mXNLTM3
https://ibb.co/5v26xJR
https://ibb.co/dKwn0fr
https://ibb.co/87SqzbY

OUCH…….I would definitely send those back, with so many damaged and cost per stick. They didn't add the padding?

Ew dude. Those look terrible

Hell yes you should...thats unacceptable...

Wow, those have been beaten up big time. Those would go back in a heartbeat if they were mine.

[quote author=Cozy link=topic=55020.msg210011#msg210011 date=1653614308]
OUCH…….I would definitely send those back, with so many damaged and cost per stick. They didn't add the padding?
[/quote]


I ordered 2 boxes, both had padding which was a thin, foam sheet. One box had just one slightly cracked foot and the other box was a disaster. I am emailing Ravi and will update when I hear back.

[quote author=NeedaBehike link=topic=55020.msg210018#msg210018 date=1653618364]

I ordered 2 boxes, both had padding which was a thin, foam sheet. One box had just one slightly cracked foot and the other box was a disaster. I am emailing Ravi and will update when I hear back.
[/quote]

Ravi seems great to deal with, many orders and none have looked like that. 100% needs to make this right!

[quote author=doubleshot link=topic=55020.msg210033#msg210033 date=1653666488]
Ravi seems great to deal with, many orders and none have looked like that. 100% needs to make this right!
[/quote]

Ravi is a GIANT pain in the ass to deal with if/when you run in to an issue and it generally results in a chargeback to him on your credit card and your account being banned on the site.

[quote author=shakinghorizons link=topic=55020.msg210036#msg210036 date=1653666936]
Ravi is a GIANT pain in the ass to deal with if/when you run in to an issue and it generally results in a chargeback to him on your credit card and your account being banned on the site.
[/quote]

THIS.  ^^

Only time I had an issue at COH was for an undelivered box. After 40 business days Ravi asked what I wanted, reship or refund. I took the refund and it was issued within 3 days.