Puro Express

[AlohaStyle]

[quote author=Lotusguy link=topic=25661.msg113356#msg113356 date=1395387661]
No. They claim it's plume and you have to pay for return shipping.
[/quote]

+2... even after I gave them pictures of cigars covered in a lot of mold.

But like any vendor, things can happen even to the best of them.  But it's how a vendor handles issues is how they should be judged.  Sure there are people that have nothing but good things to say about Puro, but there are also a lot that have had bad experiences including me.  I received multiple orders with bad mold and the last straw was them basically calling me an idiot not knowing what plume is, even after showing them pictures.  I had no intention of sending back and would've been happy with them acknowledging the mold but instead they chose to belittle a customer.

If I were new to the CC world I would use them simply because of their pricing and other people giving them good reviews.  But it's no exaggeration when people talk about their mold issues and more importantly, how they have handled it when these issues come up.

[Fuente Fan]

[quote author=Scott From NY link=topic=25661.msg113184#msg113184 date=1395234041]
A member here showed me pictures of a box of cohibas that looked like a science experiment with all the ummm "plume" (LOL) they had
[/quote]

I'll have to break that picture back out.  lol  Worst box I ever had.

[Scott From NY]

[quote author=Fuente Fan link=topic=25661.msg114381#msg114381 date=1396635026]
I'll have to break that picture back out.  lol  Worst box I ever had.
[/quote]

THAT was the last time I ordered from puro

[Carp69]

[quote author=AlohaStyle link=topic=25661.msg114299#msg114299 date=1396559427]
+2... even after I gave them pictures of cigars covered in a lot of mold.

But like any vendor, things can happen even to the best of them.  But it's how a vendor handles issues is how they should be judged.  Sure there are people that have nothing but good things to say about Puro, but there are also a lot that have had bad experiences including me.  I received multiple orders with bad mold and the last straw was them basically calling me an idiot not knowing what plume is, even after showing them pictures.  I had no intention of sending back and would've been happy with them acknowledging the mold but instead they chose to belittle a customer.

If I were new to the CC world I would use them simply because of their pricing and other people giving them good reviews.  But it's no exaggeration when people talk about their mold issues and more importantly, how they have handled it when these issues come up.
[/quote]


That's messed up. I've always had good experiences with them. I've never had to speak to customer service. If they did that to you, then eventually it'll happen to me. To many good vendors out there to deal with that crap. Thanks for the tip.

[truebigmike75]

[quote author=Carp69 link=topic=25661.msg114417#msg114417 date=1396663157]

That's messed up. I've always had good experiences with them. I've never had to speak to customer service. If they did that to you, then eventually it'll happen to me. To many good vendors out there to deal with that crap. Thanks for the tip.
[/quote]

Ive still have never dealt with purposes but like many others I've heard both sides of this war but from what I've heard about mold issues is they are all from a year or two ago so maybe they fixed their issues.  Plan on giving the a shot soon so fingers crossed ;D

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[BlueDude]

Got in  box of Epi 2's that looked a little dusty.

[catfishbluezz]

They still have mold issues....  I can think of several recent orders in the last 6 months that have had mold.


Don't ever order any tubos from them.... That's just asking for it.

[Lotusguy]

[quote author=catfishbluezz link=topic=25661.msg114863#msg114863 date=1397159105]
They still have mold issues....  I can think of several recent orders in the last 6 months that have had [s]mold[/s] PLUME.


Don't ever order any tubos from them.... That's just asking for it.
[/quote]

Fixed it for ya ;)

[Fuente Fan]

No he was right the first time.

[jrb5783]

Ordered a bunch of RASups from them this winter all of them look fantastic


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